Privacy Policy

1. Who We Are

The data controller responsible for your personal information is:

NART PORTAL (trading as AZ-Stock)
License No. 1603576 — Department of Economy and Tourism, Dubai
Flat 330, Al Barshaa 1, PO Box 21349, Dubai, UAE
Email: privacy@az-stock.com

2. Information We Collect

Personal Information

We collect information you provide directly to us:

• Name and contact information (email address, phone number)
• Business information (company name, trade license number)
• Identity and KYC verification documents
• Payment and banking information for wire transfer processing
• Shipping and billing addresses

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the Platform
• Bidding and transaction history

3. Legal Basis for Processing

Under the UAE PDPL, we process your personal data on the following legal bases:

• Contractual necessity: To provide auction, payment, and shipping services you have requested
• Legal obligation: To comply with UAE AML, KYC, VAT, and commercial record-keeping requirements
• Legitimate interests: To operate and improve the Platform, prevent fraud, and ensure security
• Consent: For marketing communications, where we have obtained your explicit consent

4. How We Use Your Information

We use the information we collect to:

• Process your registration and verify your identity (KYC)
• Facilitate auction transactions and wire transfer payments
• Calculate and confirm shipping costs for your orders
• Send important notifications about your account, bids, and auctions
• Comply with UAE AML (Federal Decree-Law No. 20/2018) obligations
• Issue VAT-compliant invoices and maintain financial records
• Improve our Platform and user experience
• Prevent fraud and ensure Platform security

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for Platform functionality such as session management and authentication
• Analytics Cookies: Help us understand how users interact with our Platform (only with your consent)
• Preference Cookies: Remember your settings and preferences

You can control or disable non-essential cookies through your browser settings. Disabling essential cookies may affect Platform functionality. By continuing to use the Platform, you consent to our use of essential cookies.

6. Information Sharing

We may share your information with:

• Other Platform Users: Sellers and buyers involved in your transactions (limited to what is necessary to complete the transaction)
• Logistics Providers: Shipping companies to fulfil delivery of purchased items
• Cloud & Infrastructure Providers: For secure data storage and Platform operation
• Legal & Regulatory Authorities: When required by UAE law, court order, or to protect our rights and the rights of others

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organisational security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• Access controls and role-based authentication
• Regular security reviews and updates
• Restricted internal access to personal data on a need-to-know basis

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant UAE authority and affected individuals as required under the PDPL.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and meet our legal obligations:

• Account data: Retained for the duration of your account and for 5 years after closure, as required under UAE Commercial Transactions Law
• Transaction and financial records: Retained for a minimum of 5 years in compliance with UAE VAT and accounting regulations
• KYC documents: Retained for a minimum of 5 years in compliance with UAE AML regulations (Federal Decree-Law No. 20/2018)
• Marketing communications data: Retained until you withdraw consent

9. International Data Transfers

Your information may be processed on servers located outside the UAE (for example, cloud infrastructure providers). Where such transfers occur, we ensure that appropriate safeguards are in place consistent with the requirements of the UAE PDPL, including only transferring data to jurisdictions with adequate protection or with your consent.

10. Your Rights Under UAE PDPL

Under the UAE Federal Decree-Law No. 45 of 2021 (PDPL), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your data, subject to our legal retention obligations
• Right to Restriction: Request that we limit how we process your data in certain circumstances
• Right to Data Portability: Request your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests, including direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@az-stock.com. We will respond within 30 days. Note that some rights may be limited where we are required to retain data by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Business Name: NART PORTAL (trading as AZ-Stock)
License No: 1603576 — Department of Economy and Tourism, Dubai
Address: Flat 330, Al Barshaa 1, PO Box 21349, Dubai, UAE
Email: privacy@az-stock.com